Privacy Policy

1.Who We Are

Male Grooming Mastery is operated by Male Grooming Mastery Ltd.

Male Grooming Mastery Ltd is the controller responsible for the personal information described in this Privacy Policy.

Company name

Male Grooming Mastery Ltd

Company number

15969168

Registered office

26 Chorley New Road, Bolton, England, BL1 4AP

Website

https://www.malegroomingmastery.com

Privacy enquiries

privacy@malegroomingmastery.com

2.About This Privacy Policy

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;
• contact Male Grooming Mastery;
• submit an application for mentorship or coaching;
• purchase or access one of our programmes;
• participate in coaching, mentorship or educational services;
• communicate with us by email, telephone, WhatsApp or another agreed channel;
• subscribe to marketing communications; or
• otherwise interact with Male Grooming Mastery.

It also explains your rights under applicable UK data-protection law.

Please read this Privacy Policy before providing personal information to us.

3.The Information We Collect

The information we collect depends on how you interact with us.

Identity and contact information

This can include:

• your name;
• email address;
• telephone number;
• business or barbershop name;
• location;
• social-media profile or website; and
• other contact information you provide.

Professional and business information

This can include:

• your current role;
• barbering or business experience;
• employment or self-employment status;
• business age;
• team size;
• approximate revenue range;
• pricing and service information;
• current business challenges;
• career or business goals; and
• information about your barbershop, personal brand or future plans.

Application information

When you apply for mentorship or the Barbershop Growth Accelerator, we collect the answers submitted through the relevant application form.

This can include information about:

• your present position;
• what is holding you or the business back;
• what you want to achieve;
• the areas in which you want support;
• your readiness to take action;
• your ability to commit to the programme; and
• your acknowledgement of the applicable investment.

Purchase and transaction information

This can include:

• the programme or service purchased;
• payment status;
• transaction date;
• billing information;
• invoices;
• refunds, where applicable; and
• payment-related correspondence.

Payments may be processed by a third-party payment provider. We do not normally receive or store your complete debit-card or credit-card details.

Programme and communication information

This can include:

• coaching notes;
• agreed actions;
• progress updates;
• questions submitted during a programme;
• call scheduling information;
• email and WhatsApp correspondence;
• feedback;
• attendance information; and
• other information you choose to share while receiving our services.

Technical and website information

When you visit the website, information can be collected automatically, including:

• your Internet Protocol address;
• browser type;
• device type;
• operating system;
• approximate location;
• pages visited;
• links selected;
• referral source;
• time spent on the website;
• error and security logs; and
• cookie or consent preferences.

Marketing information

This can include:

• whether you have agreed to receive marketing;
• your communication preferences;
• the messages you open or interact with; and
• any request to unsubscribe or object to marketing.

Testimonials and media

Where agreed, we can collect and use:

• written feedback;
• testimonials;
• photographs;
• video recordings;
• business results;
• social-media details; and
• other content approved for promotional use.

We will not publish a client testimonial, identifiable result, photograph or video without an appropriate agreement or permission.

4.Information We Do Not Intentionally Request

Our application forms and programmes are not designed to collect sensitive personal information such as medical information, religious beliefs, political opinions, sexual orientation or information about criminal convictions.

Please do not provide this information unless it is genuinely necessary and we have agreed that it should be shared.

Where sensitive information is provided unexpectedly, we will only retain and use it where there is a lawful reason to do so.

5.How We Collect Information

We collect personal information:

• directly from you when you complete a form, contact us, apply, purchase or participate in a programme;
• through communications with you by email, telephone, video call or WhatsApp;
• automatically when you use our website;
• through payment, course-hosting, scheduling or communication providers;
• from publicly available professional sources, such as a business website or public social-media profile, where relevant to an application or enquiry;
• through referrals or introductions, where it is reasonable for us to contact you; and
• from another person acting with your authority.

6.How And Why We Use Your Information

Responding to enquiries

We use your information to:

• respond to questions;
• provide information about our programmes;
• arrange relevant calls; and
• communicate with you about your enquiry.

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to genuine enquiries.

Assessing applications

We use application information to:

• understand your current position;
• assess whether the programme is appropriate;
• assess readiness and fit;
• prepare for a discovery call; and
• decide whether to offer a place.

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in selecting suitable clients and protecting the quality of our services.

Providing programmes and services

We use your information to:

• create your account or programme access;
• provide educational materials;
• deliver coaching and mentorship;
• prepare personalised plans;
• record agreed actions;
• provide support;
• review progress; and
• administer the client relationship.

Our lawful basis is performance of our contract with you.

Processing payments and maintaining records

We use relevant information to:

• process or confirm payments;
• issue invoices;
• administer payment plans;
• manage refunds where applicable;
• maintain accounting and tax records; and
• prevent or investigate payment fraud.

Our lawful bases are performance of our contract, compliance with legal obligations and our legitimate interest in managing payments and protecting the business.

Managing communications

We use your contact and communication information to:

• send service messages;
• confirm calls or programme arrangements;
• respond to questions;
• provide agreed WhatsApp support; and
• communicate changes affecting a purchased service.

These service communications are not marketing messages.

Our lawful basis is performance of our contract or taking steps before entering into a contract.

Improving our services

We can use information to:

• understand how the website and programmes are used;
• improve content and delivery;
• develop new services;
• identify recurring customer needs;
• troubleshoot technical problems; and
• maintain service standards.

Our lawful basis is our legitimate interest in improving and managing Male Grooming Mastery.

Website security and administration

We use technical information to:

• operate the website;
• protect accounts and forms;
• detect misuse;
• prevent fraud;
• investigate security incidents; and
• maintain reliable technical performance.

Our lawful bases are our legitimate interests in protecting the website and, where applicable, compliance with legal obligations.

Marketing

Where permitted, we can use your contact information to send information about Male Grooming Mastery programmes, content, events or related services.

We will only send electronic marketing where:

• you have given consent; or
• another lawful marketing permission applies, including the limited customer soft opt-in where its legal requirements are met.

Every electronic marketing message will provide a clear way to unsubscribe.

You can withdraw consent or object to marketing at any time by using the unsubscribe option or contacting privacy@malegroomingmastery.com.

We will not sell your personal information to third-party advertisers.

Testimonials and case studies

We use agreed testimonials, photographs, recordings and client results to demonstrate previous client experiences and outcomes.

Our lawful basis will normally be your consent or an express agreement with you.

You can contact us if you have questions about how an agreed testimonial or case study is being used. Withdrawal will not necessarily affect material already lawfully published or produced before the withdrawal request.

Legal claims and compliance

We can use information where necessary to:

• comply with law, regulation or a lawful request;
• respond to regulators or authorities;
• obtain legal or professional advice;
• establish, exercise or defend legal rights; and
• enforce our contracts and policies.

Our lawful bases are compliance with legal obligations and our legitimate interest in protecting our legal and business interests.

7.When Information Is Required

Some information is required so that we can:

• review an application;
• determine whether a programme is appropriate;
• enter into a contract;
• process payment; or
• provide the purchased service.

Where required information is not provided, we may be unable to assess an application, offer a place or deliver the service.

8.Who We Share Information With

We only share personal information where it is reasonably necessary.

Recipients can include:

Website and technology providers

Providers that host, maintain, secure or support our website, online forms, databases and digital content.

Course and community platforms

Providers used to host educational materials, programme access, accounts or communities.

Payment providers

Payment processors, banks and financial-service providers used to process transactions, payment plans, refunds and fraud checks.

Communication and scheduling providers

Email, telephone, video-conferencing, calendar, scheduling and messaging providers, including WhatsApp where that communication method has been agreed.

Analytics and website-service providers

Providers that help us understand website performance, maintain security or measure how visitors use the website, subject to applicable cookie and consent requirements.

Professional advisers

Accountants, bookkeepers, solicitors, insurers, consultants and other professional advisers who require information to provide their services.

Authorities and regulators

Government departments, courts, law-enforcement bodies, tax authorities, regulators or other public bodies where disclosure is required or legally permitted.

Business transfers

A purchaser, investor, lender, adviser or successor where information is required in connection with a genuine proposed investment, restructuring, sale, merger or transfer of the business.

We require service providers to protect personal information and use it only for the relevant service, where applicable.

Some third parties, such as payment providers and communication platforms, can also act as independent controllers. Their own privacy policies will apply to their separate use of personal information.

9.International Transfers

Some of our technology, payment, course-hosting, communications or analytics providers may process personal information outside the United Kingdom.

Where a restricted international transfer takes place, we will take steps required by applicable data-protection law.

Depending on the destination and provider, these steps can include:

• relying on UK adequacy regulations;
• using the UK International Data Transfer Agreement;
• using the UK Addendum to approved standard contractual clauses;
• completing an appropriate transfer risk assessment or data-protection test; or
• relying on another lawful transfer mechanism.

You can contact privacy@malegroomingmastery.com for further information about the safeguards relevant to your information.

10.How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and dispute-resolution requirements.

Our general retention periods are:

Enquiries and unsuccessful applications

Normally retained for up to 12 months after the last meaningful contact.

This allows us to respond to follow-up questions, understand previous applications and maintain an appropriate record of the decision.

Client and programme records

Normally retained for the duration of the client relationship and for up to six years after it ends where required for contractual, legal, accounting or dispute-resolution purposes.

Payment, invoice and accounting records

Normally retained for at least six years from the end of the relevant company financial year, or for longer where legally required.

Marketing information

Retained until you unsubscribe, withdraw consent or object to marketing.

We can retain limited suppression information after an opt-out so that we can respect the request and avoid contacting you again for the same marketing purpose.

Website and security information

Normally retained for up to 12 months, unless a longer period is needed to investigate misuse, fraud, a security incident or a legal claim.

Testimonials and promotional content

Retained for as long as the content remains relevant and we have an appropriate basis to use it, subject to any agreement made with the individual concerned.

Information can be retained for longer where:

• required by law;
• connected to an ongoing complaint, dispute or legal claim;
• required to investigate fraud or security issues; or
• you have agreed to a longer period.

When information is no longer required, it will be deleted, anonymised or securely archived where appropriate.

11.Cookies And Similar Technologies

Our website can use cookies and similar technologies to:

• provide essential website functions;
• remember privacy and cookie preferences;
• maintain security;
• understand website performance; and
• measure how visitors use the website.

Strictly necessary technologies can be used where required to operate or secure the website.

Where consent is required, non-essential analytics, advertising or tracking technologies will not be used unless you have made the relevant choice.

You can manage available choices through the website's cookie controls and through your browser settings.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

12.Marketing Preferences

You have the right to object to direct marketing at any time.

You can stop marketing communications by:

• selecting the unsubscribe option in an email;
• replying with an opt-out request where appropriate; or
• contacting privacy@malegroomingmastery.com.

We will action the request as soon as reasonably possible.

Stopping marketing does not prevent us from sending essential service communications relating to an application, purchase, payment or active programme.

13.How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

These measures can include access controls, secure service providers, authentication procedures, limited staff access, backups and appropriate internal processes.

No internet transmission or storage system can be guaranteed to be completely secure. You should take reasonable care when sending information electronically and protect your own accounts and devices.

14.Your Data-Protection Rights

Depending on the circumstances, you can have the right to:

Be informed

To receive clear information about how your personal information is used.

Access

To request a copy of the personal information we hold about you.

Rectification

To ask us to correct inaccurate information or complete information that is incomplete.

Erasure

To ask us to delete personal information in circumstances where the right applies.

Restriction

To ask us to restrict how personal information is used in certain circumstances.

Data portability

To receive certain information you provided in a structured, commonly used and machine-readable format, or ask for it to be transferred where the right applies.

Object

To object to certain processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Withdraw consent

Where we rely on consent, you can withdraw it at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights concerning automated decisions

To receive relevant protection where a decision producing legal or similarly significant effects is made solely through automated processing.

Male Grooming Mastery does not currently make decisions about applications or programme eligibility solely through automated processing.

Your rights are not absolute and can be subject to legal conditions or exemptions.

15.How To Exercise Your Rights

To make a request, contact:

privacy@malegroomingmastery.com

Please describe:

• the right you want to exercise;
• the information or interaction concerned; and
• any details that will help us locate the relevant records.

We may need to request reasonable information to confirm your identity.

You will not normally be charged for exercising your rights. A reasonable fee can apply, or a request can be refused, where permitted by law because it is manifestly unfounded or excessive.

We aim to respond within the period required by applicable data-protection law.

16.Complaints

Please contact us first if you have concerns about how your personal information has been handled:

privacy@malegroomingmastery.com

You also have the right to complain to the UK Information Commissioner's Office.

Information Commissioner's Office

https://ico.org.uk/make-a-complaint/data-protection-complaints/

You can contact the ICO at any time, although it will normally expect you to have raised the concern with us first.

17.Third-Party Links

The website can contain links to third-party websites, services or social-media platforms.

We do not control how those third parties collect or use personal information. Their own privacy notices apply when you use their websites or services.

You should review the privacy information provided by the relevant third party.

18.Changes To This Privacy Policy

We can update this Privacy Policy to reflect:

• changes to our services;
• changes to how information is used;
• changes to technology providers;
• legal or regulatory developments; or
• improvements to our privacy practices.

The latest version will be published on this page with an updated revision date.

Where a change is significant and we hold appropriate contact details, we may also provide a separate notice.

19.Contact Us

For questions about this Privacy Policy or the use of your personal information, contact:

Male Grooming Mastery Ltd

Email

privacy@malegroomingmastery.com

Registered office

26 Chorley New Road, Bolton, England, BL1 4AP

Company number

15969168