Terms of Business

1.About these Terms

1.1Who we are

Male Grooming Mastery is operated by Male Grooming Mastery Ltd, a company registered in England and Wales.

Company name

Male Grooming Mastery Ltd

Company number

15969168

Registered office

26 Chorley New Road, Bolton, England, BL1 4AP

Website

https://www.malegroomingmastery.com

Customer contact and legal notices by WhatsApp

+44 7944 006068

In these Terms, Male Grooming Mastery Ltd is referred to as "MGM," "we," "us" or "our."

1.2What these Terms govern

These Terms govern the purchase and supply of:

1. 1.the Barbershop Mastery Blueprint;
2. 2.the Barber Business Mentorship;
3. 3.the Barbershop Growth Accelerator;
4. 4.related educational materials, Digital Content, calls, workshops, plans, resources and support; and
5. 5.any other service expressly supplied subject to these Terms.

Together, these are referred to as the "Services."

1.3Read these Terms before purchasing

You must read these Terms before purchasing, applying for or accepting any Service.

By completing a purchase, accepting an offer, signing or electronically accepting a Programme Confirmation, or selecting a box confirming acceptance, you agree to be bound by:

1. 1.these Terms;
2. 2.the applicable Programme Confirmation;
3. 3.any programme description incorporated into the contract;
4. 4.our Privacy Policy; and
5. 5.any additional conditions clearly brought to your attention before the contract is formed.

1.4Important provisions

These Terms contain important provisions concerning:

• fixed programme commitments;
• payment obligations;
• consumer cancellation rights;
• rescheduling and missed sessions;
• Intellectual Property Rights;
• confidentiality;
• the absence of guaranteed results;
• the limits of our professional role;
• suspension and termination;
• liability; and
• dispute resolution.

You should not purchase a Service unless you understand and accept those provisions.

1.5Statutory rights

Nothing in these Terms excludes, restricts or overrides any right or remedy that cannot lawfully be excluded or restricted.

Where you qualify as a Consumer, your statutory consumer rights remain unaffected.

2.Definitions

In these Terms:

2.1"Blueprint"

The Barbershop Mastery Blueprint, including its modules, recordings, exercises, templates, frameworks, written resources and associated Digital Content.

2.2"Business Customer"

A person purchasing the Services wholly or mainly for purposes connected with their trade, business, craft or profession.

A company, limited liability partnership, partnership, business, salon, barbershop or other organisation purchasing the Services will be treated as a Business Customer.

2.3"Consumer"

An individual purchasing the Services wholly or mainly for purposes outside their trade, business, craft or profession.

Your legal status is determined by applicable law and the circumstances of the purchase, not merely by the description selected during checkout or application.

2.4"Customer"

The individual or organisation entering into the contract with MGM.

References to "you" and "your" mean the Customer and, where relevant, an authorised participant receiving the Services on the Customer's behalf.

2.5"Digital Content"

Any content supplied in digital form, including video, audio, written materials, online modules, templates, worksheets, downloads and electronically accessible resources.

2.6"Intellectual Property Rights"

Copyright, database rights, design rights, trade marks, trade names, rights in confidential information, know-how and all similar intellectual-property rights, whether registered or unregistered.

2.7"Programme Confirmation"

The written confirmation, order confirmation, accepted proposal or electronic record specifying the Service purchased, price, payment arrangement, start date and any agreed variations.

2.8"Programme Period"

The period during which Mentorship or Accelerator services are scheduled to be delivered.

2.9"Working Day"

A day other than Saturday, Sunday or a public holiday in England.

2.10"Joe"

Joe Vipond, acting as a director, coach or representative of MGM.

All Services are supplied contractually by MGM. They are not supplied by Joe in his personal capacity.

3.Customer status and authority

3.1Confirmation of status

Before entering into the contract, you must confirm whether you are purchasing:

1. 1.as an individual Consumer;
2. 2.as a sole trader or professional;
3. 3.on behalf of a company, partnership or other business; or
4. 4.in another professional capacity.

3.2Authority to contract

Where you purchase on behalf of an organisation, you confirm that:

1. 1.you have authority to bind that organisation;
2. 2.the organisation will be responsible for all payment and contractual obligations;
3. 3.the information you provide is accurate; and
4. 4.all participants are authorised to receive the Services.

3.3Responsibility where authority is absent

Where you claim to act for an organisation without authority, you may be personally responsible, to the extent permitted by law, for losses reasonably incurred because MGM relied on your representation of authority.

3.4Participants

Where the Customer is an organisation, any owner, manager, employee or team member participating in the Services must comply with the relevant provisions of these Terms.

The Customer remains responsible for the conduct of its participants.

3.5Age requirement

You must be at least 18 years old and legally capable of entering into a binding contract.

4.Applications and contract formation

4.1Applications are not automatically accepted

Submitting an application, enquiry or discovery-call form does not create a contract and does not guarantee a place.

4.2Assessment

We may assess:

• your current position;
• your stated goals;
• the suitability of the Service;
• your readiness to participate;
• available capacity;
• potential conflicts;
• whether the support requested falls within our expertise; and
• any other reasonable factor relevant to delivery.

4.3Right to decline

We may decline an application before contract formation.

We are not required to provide detailed reasons, although we will not decline applications for an unlawful discriminatory reason.

4.4When the contract is formed

For the Blueprint, the contract is normally formed when:

1. 1.you complete the checkout process;
2. 2.payment is successfully authorised; and
3. 3.we issue an order confirmation or provide access.

For the Mentorship or Accelerator, the contract is normally formed when:

1. 1.we confirm that your application has been accepted;
2. 2.you accept the Programme Confirmation and these Terms;
3. 3.any required initial payment is successfully made; and
4. 4.we issue written confirmation of your place.

4.5No obligation before acceptance

Until the contract is formed, neither party is obliged to proceed.

4.6Order of precedence

Where there is an inconsistency, the following order applies:

1. 1.a written variation expressly signed or confirmed by MGM;
2. 2.the Programme Confirmation;
3. 3.the offer-specific provisions in these Terms;
4. 4.the general provisions in these Terms; and
5. 5.other website material.

Nothing in this clause limits pre-contract information or representations that form part of a Consumer contract by law.

4.7Accuracy of information

You must ensure that all information submitted during an application or purchase is complete and accurate.

We may rely on that information when assessing suitability and delivering the Services.

5.Programme descriptions

5.1General

We will supply the Service described in the applicable Programme Confirmation and website description available when the contract is formed.

Minor visual, technical or presentational differences do not constitute a breach where they do not materially reduce the substance or value of the Service.

5.2Barbershop Mastery Blueprint

Unless otherwise stated in the Programme Confirmation, the Blueprint includes:

1. 1.access to the applicable self-paced programme modules;
2. 2.pricing and positioning frameworks;
3. 3.client-experience development;
4. 4.standards and operating foundations;
5. 5.implementation exercises; and
6. 6.related materials made available through the course platform.

The Blueprint is a self-paced educational product.

It does not include private coaching, personalised advice, WhatsApp support or live calls unless these are expressly included in the applicable order.

5.3Barber Business Mentorship

Unless varied in the Programme Confirmation, the Barber Business Mentorship includes:

1. 1.an initial three-month commitment;
2. 2.full Blueprint access for the applicable access period;
3. 3.an initial career, positioning or business review;
4. 4.a personalised 90-day plan;
5. 5.twelve private mentorship sessions of up to 45 minutes each;
6. 6.private WhatsApp support within the boundaries set out in these Terms; and
7. 7.a final review and recommended next-stage plan.

The Mentorship focuses primarily on the Customer's own:

• positioning;
• pricing;
• reputation;
• career direction;
• personal brand;
• leadership preparation;
• ownership preparation;
• business decisions; and
• agreed actions.

It is not intended to provide a complete restructuring of an established barbershop's wider operations unless that scope is expressly agreed.

5.4Barbershop Growth Accelerator

Unless varied in the Programme Confirmation, the Barbershop Growth Accelerator includes:

1. 1.a fixed 12-week Programme Period;
2. 2.a business and performance review;
3. 3.full Blueprint access for the applicable access period;
4. 4.a bespoke 12-week action plan;
5. 5.twelve owner strategy sessions of up to 60 minutes each;
6. 6.review and support covering agreed areas such as pricing, profitability, leadership, standards and systems;
7. 7.one virtual team-alignment session, where relevant and agreed; and
8. 8.private WhatsApp support within the boundaries set out in these Terms.

The Accelerator is intended for functioning barbershop businesses requiring wider business change.

5.5Programme Confirmation

The Programme Confirmation may identify:

• specific start and end dates;
• included sessions;
• payment dates;
• agreed priorities;
• authorised participants;
• additional services; and
• any valid variation to the standard offer.

5.6No implied services

No service, deliverable, result or access arrangement is included merely because it was discussed informally.

A material additional deliverable must be confirmed in writing by MGM.

6.Digital access and course availability

6.1Personal access

Digital access is personal to the individual account holder.

You must not share:

• usernames;
• passwords;
• access links;
• downloads;
• recordings; or
• platform credentials.

6.2Access period

The applicable access period will be stated at checkout or in the Programme Confirmation.

Where no longer period is expressly stated, Blueprint access will continue:

1. 1.for at least 12 months from the date access is first supplied; and
2. 2.thereafter for as long as MGM continues actively to host that version of the programme on its chosen platform.

This does not amount to a promise of permanent, perpetual or lifetime hosting.

6.3Platform changes

We may:

• move the Blueprint to another platform;
• update access procedures;
• replace obsolete file formats;
• consolidate modules;
• make reasonable technical changes; or
• discontinue an old platform.

Where we move the programme, we will take reasonable steps to preserve access during the applicable minimum access period.

6.4Updates

Unless expressly promised, a purchase does not include every future programme, product, coaching offer or major new edition released by MGM.

We may update or improve existing material without creating an obligation to provide additional Services.

6.5Technical requirements

You are responsible for:

• a suitable device;
• reliable internet access;
• compatible software;
• a current browser;
• secure account credentials; and
• installing ordinary software or browser updates.

6.6Security

You must notify us promptly if you believe your account has been accessed without authority.

6.7Suspension of access

We may suspend access where reasonably necessary to:

• investigate security concerns;
• address suspected account sharing;
• prevent infringement;
• complete maintenance;
• respond to non-payment; or
• comply with law.

We will restore access when the relevant issue is resolved, where restoration is appropriate.

7.Prices and VAT

7.1Displayed prices

The applicable price will be shown before the contract is formed and confirmed in the Programme Confirmation or order confirmation.

7.2Blueprint price

Unless a different price is clearly stated before purchase, the Barbershop Mastery Blueprint price is:

£497 as a one-off payment.

7.3Mentorship price

Unless a different arrangement is expressly agreed in writing, the Barber Business Mentorship fee is:

£3,000 in total, payable as three monthly instalments of £1,000.

The three monthly payments are an instalment arrangement for one fixed three-month contract.

They do not create three separate monthly contracts and do not make the programme a cancel-anytime subscription.

7.4Accelerator price

Unless a different arrangement is expressly agreed in writing, the Barbershop Growth Accelerator fee is:

£4,500 in total, payable either:

1. 1.in one payment; or
2. 2.in three monthly instalments of £1,500.

The instalment option is a payment arrangement for one fixed 12-week contract.

It does not divide the Accelerator into three separate contracts and does not create a cancel-anytime subscription.

7.5VAT and taxes

The price display and Programme Confirmation will state the total amount payable and whether VAT is included or chargeable.

Where you are a Consumer, the total price payable, including applicable taxes, will be shown before the order is placed.

Where you are a Business Customer and a price is expressly stated to be exclusive of VAT, VAT will be added at the applicable rate.

7.6Additional services

No additional fee will be charged without your agreement.

Additional calls, workshops, team sessions, travel, in-person delivery or bespoke work outside the agreed scope may be quoted separately.

8.Payments

8.1Payment obligation

You must pay all amounts due under the contract in full and on time.

8.2Payment method

Payments may be collected through a third-party payment provider.

That provider may apply its own terms and privacy arrangements to the processing of the transaction.

8.3Instalment commitment

Choosing an instalment option does not reduce the total programme commitment.

Subject to Consumer cancellation rights and the termination provisions in these Terms, the full programme fee is committed when the contract is formed.

8.4Payment dates

Instalments must be paid on the dates stated in the Programme Confirmation.

You authorise the payment provider to collect scheduled payments using the payment method supplied, where recurring collection has been agreed.

8.5Failed payments

Where a payment fails, we may:

1. 1.notify you;
2. 2.request an alternative payment method;
3. 3.attempt collection again where authorised;
4. 4.suspend sessions, support or Digital Content access; and
5. 5.take reasonable steps to recover sums lawfully due.

8.6Grace period

Except in cases of fraud, repeated default or repudiation, we will ordinarily allow seven days after written notice for an overdue payment to be remedied.

8.7Suspension does not cancel the debt

Suspending access because of non-payment does not cancel amounts already due or remove an existing fixed programme commitment.

8.8Business Customer default

Where a Business Customer fails to remedy a material payment default within seven days after notice:

1. 1.we may suspend or terminate the Services;
2. 2.all unpaid invoices that have reached their contractual due date remain payable;
3. 3.we may withdraw any agreement to accept future instalments and require payment of the remaining committed balance, where lawful and reasonable;
4. 4.statutory interest may be charged where the Late Payment of Commercial Debts legislation applies; and
5. 5.reasonable recovery costs may be claimed where legally recoverable.

8.9Consumer default

Where a Consumer defaults, we may suspend the Services and recover amounts lawfully due.

We will not impose a disproportionate penalty or remove a mandatory Consumer remedy.

8.10Set-off

A Business Customer must pay undisputed amounts without withholding or set-off except where required by law.

This does not prevent a Consumer from exercising a legal right to withhold payment.

8.11Chargebacks

You should contact us promptly before initiating a chargeback so that we have a reasonable opportunity to investigate the issue.

Nothing in this clause prevents the lawful use of card-provider or statutory protections.

A dishonest, knowingly unjustified or abusive chargeback may constitute a material breach. A chargeback does not by itself cancel a contract or extinguish sums that remain lawfully due.

9.Consumer cancellation rights

9.1Application of this section

This section applies only where you legally qualify as a Consumer and the contract is concluded at a distance, including through the website, email, telephone, WhatsApp or video call.

9.2General 14-day cancellation period

Subject to the rules below, you have the right to cancel a qualifying distance contract without giving a reason during the statutory cancellation period.

The cancellation period normally ends 14 days after the contract is formed.

9.3How to cancel

To exercise the statutory cancellation right, you must make a clear statement that you wish to cancel.

You may send that statement by WhatsApp to:

+44 7944 006068

You may also send it by post to our registered office.

You may use the model cancellation form at the end of these Terms, although use of that form is not compulsory.

We will acknowledge receipt of a Consumer cancellation without undue delay using a durable form of communication.

9.4Blueprint and immediate Digital Content

Where you purchase the standalone Blueprint and request immediate access before the 14-day cancellation period ends, access will only begin after you:

1. 1.expressly consent to immediate supply; and
2. 2.acknowledge that you will lose your statutory right to cancel once supply of the Digital Content begins.

Once those legal conditions are satisfied and digital supply begins, the statutory change-of-mind cancellation right relating to that Digital Content ends.

This does not remove any statutory remedy where the Digital Content is faulty, misdescribed or not supplied as agreed.

9.5Services beginning during the cancellation period

Where Mentorship or Accelerator delivery is scheduled to begin during the 14-day cancellation period, we will ask you to make an express request for early performance.

If you request early performance and then cancel within the cancellation period, you may be required to pay an amount proportionate to the Services supplied before we received your cancellation.

9.6Completion during the cancellation period

Where a service is fully performed during the cancellation period, the statutory right to cancel can end once the legal requirements for early performance, consent and acknowledgement have been satisfied.

9.7Included Blueprint access

Where Blueprint access is included within Mentorship or the Accelerator and a Consumer validly cancels the service contract during the statutory cancellation period:

1. 1.we may terminate included Blueprint access;
2. 2.we may charge only the amount lawfully due for Services already supplied;
3. 3.any calculation will reflect the applicable statutory rules; and
4. 4.no separate undisclosed charge will be imposed for an item described as included.

9.8Refund following statutory cancellation

Where a refund is legally due, it will be made without undue delay and within the period required by law, normally using the original payment method unless otherwise agreed.

We may deduct or charge an amount lawfully due for Services supplied at your express request before cancellation.

9.9Statutory remedies remain unaffected

Nothing in this section removes rights relating to Services or Digital Content that are faulty, misdescribed, not provided with reasonable care and skill or otherwise non-compliant with applicable law.

10.Cancellation after the statutory period

10.1Blueprint

After any applicable statutory cancellation right has ended, a Blueprint purchase is not refundable merely because:

• you change your mind;
• you do not complete the programme;
• you do not use the materials;
• your circumstances change;
• you expected a different result; or
• you no longer wish to continue.

This does not affect a right to a remedy where Digital Content is not supplied as agreed or does not meet applicable legal standards.

10.2Business Customers purchasing fixed programmes

Where a Business Customer cancels, withdraws from or ceases participating in Mentorship or the Accelerator after contract formation:

1. 1.no change-of-mind refund is due;
2. 2.payments already made are not refundable merely because the Customer withdraws;
3. 3.the full fixed programme fee remains payable;
4. 4.missed or unused sessions do not create a refund entitlement; and
5. 5.the Customer must continue paying scheduled instalments.

This clause does not apply where MGM has committed a material breach that has not been remedied within a reasonable period after written notice.

10.3Consumers cancelling after the statutory period

Where a Consumer asks to leave a fixed programme after the statutory cancellation period, and MGM is not in material breach, MGM may charge or retain a reasonable amount reflecting:

• Services already provided;
• Digital Content already supplied where applicable;
• work completed in preparation for delivery;
• non-recoverable costs;
• reserved capacity;
• the reasonable net loss caused by the cancellation; and
• savings or mitigation achieved by MGM.

Any cancellation charge will:

1. 1.be assessed fairly;
2. 2.not exceed the outstanding programme price;
3. 3.not operate as a penalty; and
4. 4.take account of costs saved or a place successfully resold where relevant.

10.4Change of circumstances

The following do not automatically create a right to cancel without financial consequence:

• becoming busy;
• changing employment;
• changing salons;
• opening or closing a business;
• staff changes;
• illness that does not make performance impossible;
• holidays;
• failure to obtain finance;
• failure to obtain another person's approval;
• failure to implement actions;
• dissatisfaction with the effort required; or
• a change in priorities.

We may exercise reasonable discretion in exceptional circumstances, but doing so once does not create an obligation to do so again.

10.5Transfer or deferral

A programme place may not be transferred to another person without written approval.

A deferral is not guaranteed and must be agreed in writing.

We may attach reasonable conditions to a deferral, including:

• a revised start date;
• a final completion date;
• continuation of scheduled payments;
• an administration charge reflecting genuine additional cost; and
• loss of previously reserved dates.

11.Sessions and attendance

11.1Scheduling

Sessions will be arranged through the agreed scheduling process.

You are responsible for booking or confirming sessions within the Programme Period.

11.2Programme Period

Unless extended in writing:

• Mentorship runs for 90 consecutive days from the agreed start date; and
• the Accelerator runs for 12 consecutive weeks from the agreed start date.

11.3Sessions must be used within the period

Sessions must be used within the applicable Programme Period.

Unused sessions expire at the end of that period unless:

1. 1.MGM cancelled the session;
2. 2.MGM expressly agreed an extension; or
3. 3.a statutory right requires another remedy.

11.4Customer cancellation or rearrangement

You must provide at least 48 hours' notice to request that a scheduled session be rearranged.

11.5Late cancellations

A session cancelled with less than 48 hours' notice will normally be treated as used.

We may make an exception for a genuine emergency, but are not obliged to do so.

11.6Non-attendance

Failure to attend a scheduled session without notice will be treated as a used session.

11.7Late arrival

Where you arrive late:

• the session will normally end at the scheduled time;
• the lost time will not be added to another session; and
• substantial lateness may be treated as non-attendance.

11.8MGM cancellation

Where MGM needs to cancel or rearrange a session:

• we will provide as much notice as reasonably possible;
• the session will not be forfeited;
• we will offer a replacement time; and
• the Programme Period will be reasonably extended if necessary to deliver the replacement.

11.9Repeated rearrangement

We may refuse repeated Customer requests to move agreed sessions where they materially disrupt delivery.

11.10Preparation

You are responsible for completing agreed preparation, providing requested information and attending ready to use the session productively.

A lack of preparation does not require MGM to repeat or extend the session.

11.11Session records

We may keep reasonable written notes concerning:

• agreed actions;
• relevant decisions;
• attendance;
• progress;
• delivery; and
• contractual administration.

11.12Recording

You must not record, transcribe, capture or distribute a session without MGM's prior written permission.

MGM will not record a private session without notifying you and obtaining any consent required by law.

12.WhatsApp and between-session support

12.1Purpose

WhatsApp support is intended for:

• brief questions connected to agreed actions;
• clarification of points already discussed;
• relevant updates;
• focused decisions arising during the Programme Period; and
• reasonable accountability.

12.2Not unlimited access

WhatsApp support is not:

• unlimited on-demand coaching;
• 24-hour access;
• an emergency service;
• a replacement for scheduled sessions;
• a general life-advice service;
• a channel for lengthy daily consultations; or
• a guarantee of an immediate response.

12.3Response time

Messages are normally reviewed during UK Working Days.

We aim to respond within two Working Days, but this is a target rather than a guaranteed response time.

12.4Complex matters

We may defer a complex, sensitive or extensive issue to the next scheduled session.

12.5Message volume and conduct

We may set reasonable boundaries where message volume becomes excessive, repetitive, abusive, unrelated to the programme or disproportionate to the agreed Service.

12.6Security and privacy

WhatsApp is a third-party platform.

You should not use it to send:

• passwords;
• complete payment-card details;
• unnecessarily sensitive personal information;
• confidential employee information that has not been lawfully shared; or
• information that would be more appropriately supplied through a secure channel.

12.7End of support

WhatsApp support ends when the Programme Period ends, unless continuation is expressly agreed in writing.

13.Customer responsibilities

You agree to:

13.1Participate honestly

Provide accurate, complete and honest information reasonably required for delivery.

13.2Take responsibility for decisions

Remain responsible for every decision made in relation to:

• your career;
• personal brand;
• clients;
• pricing;
• services;
• team;
• premises;
• finances;
• contracts;
• employment;
• tax;
• borrowing;
• investment;
• partnerships; and
• business operations.

13.3Assess suitability

Consider whether guidance is appropriate for your own circumstances before acting.

13.4Seek specialist advice

Obtain advice from appropriately qualified professionals where a decision involves legal, tax, accounting, regulated financial, investment, property, employment, medical or other specialist issues.

13.5Implement actions

Take responsibility for implementing, measuring and reviewing agreed actions.

13.6Attend and prepare

Attend sessions, complete reasonable preparation and communicate promptly where delivery is affected.

13.7Use lawful information

Ensure that information and materials supplied to MGM have been obtained and shared lawfully.

13.8Protect other people's information

Do not disclose confidential employee, contractor, customer or third-party information unless:

1. 1.you have authority and a lawful basis to do so; and
2. 2.the disclosure is genuinely necessary.

Where possible, anonymise information before discussing a third party.

13.9Maintain professional conduct

Treat MGM, Joe, contractors, guests and other participants with respect.

13.10Follow platform rules

Comply with reasonable rules applying to course platforms, calls, communities and communication channels.

13.11Notify relevant changes

Tell us promptly where a material change affects:

• your contact details;
• payment method;
• business status;
• authority to act;
• ability to participate; or
• the accuracy of information previously supplied.

14.No guarantee of results

14.1Nature of the Services

MGM provides:

• education;
• frameworks;
• coaching;
• mentorship;
• business guidance;
• feedback;
• accountability; and
• support.

14.2Results vary

Results vary between Customers.

They depend on matters including:

• starting position;
• ability;
• effort;
• decision-making;
• attendance;
• consistency;
• implementation;
• pricing;
• clientele;
• reputation;
• team;
• location;
• competition;
• market conditions;
• available capital;
• costs;
• demand;
• external opportunities; and
• circumstances outside MGM's control.

14.3No guaranteed outcome

We do not guarantee:

• increased revenue;
• increased profit;
• particular pricing;
• client retention;
• new clients;
• a full diary;
• a business launch;
• successful recruitment;
• improved staff performance;
• publicity;
• education opportunities;
• brand partnerships;
• investment;
• finance;
• career progression;
• a particular return on investment; or
• any other specific personal or business outcome.

14.4Client stories and testimonials

Testimonials, client stories, financial examples and previous outcomes:

• describe individual experiences;
• are not typicality guarantees;
• do not promise that you will achieve the same result; and
• must be considered alongside differences in circumstances and execution.

14.5Forecasts and examples

Any forecast, model, illustration, calculation or scenario is based on stated or assumed information.

It is not a promise of future performance.

14.6No breach merely because a target is missed

Failure to achieve a hoped-for result does not, by itself, establish that MGM failed to provide the Services with reasonable care and skill.

15.No professional or regulated advice

15.1Business experience

The Services are based on business experience, barber-industry experience, coaching frameworks and practical judgement.

15.2Excluded professional advice

Unless expressly stated otherwise in writing, the Services do not constitute:

• legal advice;
• tax advice;
• accounting advice;
• audit services;
• regulated financial advice;
• investment advice;
• credit broking;
• insurance advice;
• employment-law advice;
• property or lease advice;
• medical advice;
• mental-health treatment;
• therapy; or
• another regulated professional service.

15.3Independent advice

You must obtain specialist advice before acting on matters such as:

• employing or dismissing staff;
• changing worker status;
• contracts;
• leases;
• business structures;
• tax;
• VAT;
• borrowing;
• equity investment;
• financial products;
• insurance;
• regulatory requirements;
• health and safety; or
• data protection.

15.4No fiduciary duty

The Services do not create:

• a fiduciary relationship;
• an agency relationship;
• a partnership;
• a joint venture;
• an employment relationship; or
• authority for MGM to make decisions on your behalf.

15.5No independent verification obligation

Unless expressly agreed, MGM is not required to audit or independently verify information you provide.

Guidance may be affected where that information is inaccurate, incomplete or outdated.

16.Intellectual property

16.1Ownership

All Intellectual Property Rights in the Services and MGM materials belong to MGM or its licensors.

This includes rights in:

• the Blueprint;
• videos;
• audio;
• workbooks;
• templates;
• presentations;
• strategies;
• programme structures;
• exercises;
• frameworks;
• checklists;
• session materials;
• graphics;
• website copy;
• branding;
• trade marks;
• downloads;
• bespoke plans;
• recordings;
• written guidance; and
• adaptations of those materials.

16.2Limited licence

Subject to full payment and compliance with these Terms, MGM grants you a limited, revocable, non-exclusive, non-transferable licence to use the materials:

1. 1.for your own learning;
2. 2.to implement learning within your own career or business; and
3. 3.for limited internal team implementation where expressly permitted.

16.3No transfer of ownership

Purchasing a Service gives you permission to use the materials within the agreed scope.

It does not transfer ownership of any Intellectual Property Rights.

16.4Prohibited uses

You must not, without prior written permission:

• copy or reproduce substantial parts of the materials;
• distribute materials;
• publish materials;
• sell or sublicense materials;
• share account access;
• upload materials publicly;
• make materials available through a shared drive;
• record or distribute sessions;
• remove copyright, trade-mark or ownership notices;
• translate or adapt materials for distribution;
• rebrand MGM materials;
• present MGM materials as your own;
• use the materials to provide paid coaching, consultancy or education;
• train clients outside your authorised internal team;
• create a competing course, membership, workshop or mentoring product from the materials;
• use the programme structure to reproduce a substantially similar product;
• scrape, systematically extract or harvest programme content;
• circumvent access controls;
• upload protected materials into a public or shared artificial-intelligence system;
• permit protected materials to be used for model training, dataset creation or public machine learning;
• exploit the materials commercially outside your own permitted business implementation; or
• assist another person to do any of those things.

16.5Internal team use

Permission to implement a framework within your own barbershop does not authorise you to:

• distribute complete programme modules;
• issue copies of workbooks;
• create separate team accounts;
• retain a permanent training library;
• teach the programme externally; or
• make MGM materials available to another business.

Team access must be expressly authorised where required.

16.6Bespoke plans

A plan created for you can be used internally for your own career or business.

The underlying framework, methodology, structure, language and know-how remain MGM property.

16.7Customer materials

You retain ownership of original materials you supply to us.

You grant MGM a limited licence to use those materials only as reasonably necessary to:

• review your position;
• deliver the Services;
• maintain records;
• comply with law; and
• defend legal rights.

16.8Feedback

Where you voluntarily provide suggestions or non-confidential feedback about the Services, MGM may use that feedback to improve its Services without owing a royalty or fee.

This does not give MGM permission to publish your identity, confidential information or testimonial without appropriate permission.

16.9Intellectual-property breach

Unauthorised copying, sharing or commercial exploitation is a material breach.

We may:

• suspend access;
• terminate the contract;
• seek removal of infringing material;
• preserve evidence;
• pursue damages or an account of profits where available;
• recover reasonable enforcement costs where legally recoverable; and
• seek urgent injunctive relief.

17.Confidentiality

17.1Confidential information

Each party must keep confidential information received from the other party confidential.

Confidential information can include:

• business plans;
• finances;
• pricing;
• forecasts;
• customer information;
• staff matters;
• supplier terms;
• unpublished strategies;
• passwords;
• trade secrets;
• coaching discussions;
• programme materials; and
• private personal information.

17.2Permitted use

Confidential information may only be used:

1. 1.to perform or receive the Services;
2. 2.to exercise legal rights;
3. 3.to comply with law; or
4. 4.for another purpose expressly authorised in writing.

17.3Permitted disclosure

A party may disclose confidential information:

• to professional advisers who owe confidentiality obligations;
• to employees or contractors who reasonably need the information;
• where required by law, regulation or court order;
• to investigate fraud or serious misconduct;
• to protect a person from a serious risk of harm; or
• with the other party's consent.

17.4Exclusions

Information is not confidential where it:

• is already lawfully public;
• was already lawfully known without restriction;
• is received lawfully from a third party;
• is independently developed without using confidential information; or
• becomes public through no breach of these Terms.

17.5No legal privilege

Coaching and mentorship communications are not legally privileged merely because they are confidential.

17.6Team sessions

Where a team session takes place:

1. 1.the Customer is responsible for informing attendees of the purpose of the session;
2. 2.the Customer must ensure it has authority to include attendees;
3. 3.participants must be instructed to respect confidentiality; and
4. 4.MGM cannot guarantee that another participant will comply with confidentiality obligations.

17.7Continuing obligation

The confidentiality obligations continue after the contract ends.

Trade secrets remain protected for as long as they retain their confidential character.

18.Testimonials, publicity and case studies

18.1No automatic publicity permission

Accepting these Terms does not automatically give MGM permission to publish:

• your name;
• photograph;
• social-media profile;
• business name;
• identifiable testimonial;
• session recording;
• private information; or
• financial results.

18.2Separate permission

Public use will require a separate agreement, consent or release where appropriate.

18.3Accuracy

Where you approve a testimonial or case study, you confirm that information you provide is honest and accurate to the best of your knowledge.

18.4Editing

With permission, we may make reasonable edits for:

• length;
• spelling;
• grammar;
• layout;
• clarity; and
• format,

provided the meaning is not materially distorted.

18.5Withdrawal of consent

Where we rely on consent, you can withdraw that consent.

We will stop future use within a reasonable period.

Withdrawal does not affect use that was lawful before withdrawal. Content already printed, distributed, incorporated into existing materials or supplied to third parties may not always be capable of immediate recall.

19.Data protection

19.1Privacy Policy

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

19.2Customer responsibilities

Where you provide information about employees, contractors, customers or other individuals, you confirm that:

• you have a lawful basis to share it;
• the disclosure is necessary;
• the information is accurate where required; and
• you have provided any required privacy information.

19.3Minimise third-party information

Do not provide more personal information about another person than is necessary.

19.4Business Customers

A Business Customer remains independently responsible for its own data-protection compliance, including how it uses recommendations, systems, templates or team processes within its business.

19.5Separate roles

Nothing in these Terms appoints MGM as the Customer's general data-protection adviser or data processor unless a separate written data-processing arrangement expressly states otherwise.

20.Third-party platforms and services

20.1Third-party providers

Delivery may rely on third-party providers for:

• course hosting;
• payment processing;
• video calls;
• email;
• scheduling;
• messaging;
• cloud storage;
• forms; and
• website infrastructure.

20.2Provider terms

Your use of a third-party service can also be subject to that provider's terms and privacy policy.

20.3Matters outside our control

We are not responsible for a third-party provider's independent acts or omissions where they are outside our reasonable control.

However, we remain responsible for our own obligations and will take reasonable steps to address a material delivery issue.

20.4Temporary interruption

A temporary platform interruption does not automatically create a refund entitlement where:

• the core Service remains available;
• access is restored within a reasonable period; or
• a reasonable alternative is provided.

20.5External links

External links are provided for convenience.

We do not guarantee the accuracy, availability, security or suitability of third-party websites.

21.Changes to delivery

21.1Reasonable changes

We may make reasonable changes where necessary to:

• improve delivery;
• update material;
• reflect industry developments;
• address technical requirements;
• replace obsolete content;
• comply with law;
• improve accessibility; or
• protect security.

21.2No material reduction

We will not materially reduce the essential substance of a paid Service without:

• your agreement;
• providing a reasonably equivalent alternative; or
• offering an appropriate remedy.

21.3Delivery by Joe

Where the offer expressly states that private sessions are delivered by Joe, Joe will deliver the core private sessions unless:

• a temporary rescheduling is necessary;
• you agree to another arrangement; or
• events outside MGM's reasonable control require an alternative.

Administrative staff, contractors or guest specialists may assist with support or delivery without becoming personally liable under the contract.

21.4Temporary unavailability

Where Joe is temporarily unavailable, we may:

• rearrange sessions;
• extend the Programme Period;
• provide temporary supporting material; or
• agree another reasonable solution.

21.5Permanent inability to deliver

Where MGM becomes permanently unable to provide a material undelivered part of the Service, we will offer, as appropriate:

• a suitable replacement;
• rescheduling;
• a credit agreed with you; or
• a proportionate refund for the material part not supplied.

A Consumer will not be required to accept a credit instead of a cash refund where the law entitles them to a refund.

22.Suspension and termination by MGM

22.1Grounds for suspension

We may suspend Services or access where:

• payment is overdue;
• account sharing is suspected;
• there is a security concern;
• information required for delivery has not been provided;
• your conduct materially disrupts delivery;
• you breach platform rules;
• an investigation is reasonably necessary; or
• continued access creates a legal or safety risk.

22.2Ordinary breach notice

For an ordinary remediable breach, we will normally:

1. 1.notify you;
2. 2.identify the issue; and
3. 3.provide a reasonable opportunity to remedy it.

22.3Immediate termination

We may terminate immediately for a serious breach, including:

• fraud;
• deliberate dishonesty;
• threats, harassment or abusive behaviour;
• serious confidentiality breach;
• serious intellectual-property infringement;
• unlawful use of the Services;
• deliberate sharing or resale of materials;
• repeated payment default;
• serious misuse of another person's data;
• conduct creating a serious risk to a person; or
• conduct that makes continued delivery unreasonable or unsafe.

22.4Consequences of Customer breach

Where we terminate because of your material breach:

• access may be removed;
• support and sessions may stop;
• no refund is due for Services already supplied;
• Business Customer payment obligations remain subject to clause 10.2;
• a Consumer remains responsible for amounts fairly and lawfully chargeable;
• confidentiality and Intellectual Property Rights provisions continue; and
• we may pursue lawful remedies.

22.5MGM termination without Customer fault

Where we terminate for reasons not caused by your breach, we will:

• provide the paid Service where reasonably possible;
• offer a suitable alternative; or
• refund the proportion of the fee attributable to the material undelivered Service.

23.Termination by the Customer for MGM breach

23.1Notice of breach

Where you believe MGM has materially breached the contract, you must notify us in writing and provide reasonable details.

23.2Opportunity to remedy

Where the breach is capable of remedy, you must ordinarily give MGM a reasonable opportunity to put it right.

23.3Consumer remedies

A Consumer retains all remedies available under applicable consumer law.

23.4Business Customer termination

A Business Customer may terminate for a material breach that:

1. 1.is incapable of remedy; or
2. 2.has not been remedied within 14 days after a sufficiently detailed written notice.

23.5Consequences

Where termination is validly caused by MGM's material breach, the Customer will not be required to pay for a material part of the Service that MGM will not provide.

Any refund will reflect:

• Services properly supplied;
• the nature of the breach;
• the undelivered part; and
• applicable legal rights.

24.Events outside reasonable control

24.1Events outside reasonable control

MGM is not responsible for delay or failure caused by an event outside its reasonable control, including:

• serious illness or incapacity;
• bereavement;
• fire;
• flood;
• severe weather;
• epidemic or pandemic;
• war;
• terrorism;
• civil disorder;
• government action;
• utility failure;
• internet or telecommunications failure;
• cyberattack;
• platform outage;
• transport disruption;
• industrial action not limited to MGM personnel; or
• failure of a critical supplier despite reasonable precautions.

24.2Mitigation

MGM will take reasonable steps to:

• reduce the disruption;
• communicate material delays;
• resume delivery; and
• offer reasonable alternative arrangements.

24.3Extended disruption

Where a material Service cannot be supplied for an extended period, the parties will seek a reasonable solution.

Consumer rights concerning undelivered Services remain unaffected.

25.Liability: provisions applying to everyone

25.1Liability that is not excluded

Nothing in these Terms excludes or restricts liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation;
• deliberate wrongdoing;
• breach of a liability that cannot lawfully be excluded;
• a statutory Consumer remedy that cannot lawfully be restricted; or
• any other matter for which exclusion is prohibited by law.

25.2Contracting entity

The contract is with MGM.

Except where liability cannot lawfully be excluded, no director, shareholder, employee, contractor, coach, representative or agent of MGM accepts personal contractual liability to the Customer.

25.3Customer decisions

MGM is not responsible merely because a Customer:

• makes an unsuccessful decision;
• chooses not to follow guidance;
• follows guidance incompletely;
• supplies inaccurate information;
• fails to seek specialist advice;
• encounters market changes; or
• does not achieve an intended result.

25.4Contributory acts

Any liability will be reduced to the extent that loss was caused or increased by:

• your act or omission;
• inaccurate or incomplete information;
• unreasonable delay;
• failure to mitigate;
• misuse of materials;
• failure to follow reasonable technical instructions; or
• a third party for whom MGM is not responsible.

26.Liability to Consumers

26.1Foreseeable loss

Where you are a Consumer, MGM is responsible for loss or damage that is a foreseeable result of:

• MGM breaching the contract; or
• MGM failing to use reasonable care and skill.

Loss is foreseeable where it was obvious that it would happen or both parties knew it might happen when the contract was formed.

26.2Unforeseeable loss

MGM is not responsible for loss that was not reasonably foreseeable.

26.3Business loss suffered by a Consumer

Where you purchase as a Consumer, MGM supplies the Services for personal and private use.

MGM is not responsible for business losses such as:

• loss of profit;
• loss of revenue;
• loss of business opportunity;
• loss of contracts;
• loss of goodwill; or
• business interruption,

to the extent permitted by applicable law.

26.4Digital Content

Nothing in these Terms excludes any Consumer right concerning damage to a device or other digital content where the applicable statutory conditions are met.

26.5Statutory standard

MGM will perform Consumer services with reasonable care and skill.

Any limitation in these Terms is subject to that obligation and other mandatory Consumer protections.

27.Liability to Business Customers

This clause applies only to Business Customers.

27.1Excluded categories of loss

Subject to clause 25.1, MGM will not be liable, whether in contract, tort, negligence, misrepresentation, restitution, breach of statutory duty or otherwise, for:

• indirect loss;
• consequential loss;
• loss of profit;
• loss of revenue;
• loss of sales;
• loss of anticipated savings;
• loss of business;
• loss of business opportunity;
• loss of contracts;
• loss of goodwill;
• loss of reputation;
• loss or corruption of data;
• business interruption;
• wasted management time; or
• loss arising from a decision made by the Customer.

27.2Liability cap

Subject to clause 25.1, MGM's total aggregate liability arising out of or in connection with a particular contract will not exceed 100% of the total fees paid or payable under that contract.

27.3One aggregate cap

The cap applies to all claims collectively, not separately to each claim, event, legal basis or person.

27.4Customer information

MGM is not liable for loss caused by guidance based on information that the Business Customer supplied inaccurately, incompletely or too late.

27.5Third parties

MGM is not liable for the independent acts or omissions of:

• employees;
• contractors;
• suppliers;
• landlords;
• lenders;
• investors;
• accountants;
• solicitors;
• payment providers;
• software providers;
• marketing platforms; or
• other third parties not under MGM's reasonable control.

27.6Reasonableness

The parties agree that the limitations in this clause are reasonable in light of:

• the nature of the Services;
• the fees charged;
• the educational and advisory nature of delivery;
• the Customer's control over implementation;
• the availability of specialist advice;
• the Customer's opportunity to insure against business risk; and
• the exclusion of guaranteed results.

Nothing in this statement prevents a court from applying any statutory reasonableness test.

28.Business Customer indemnity

This clause applies only to Business Customers.

28.1Indemnified matters

The Business Customer will indemnify MGM and its directors, employees and contractors against reasonable losses, liabilities, damages, claims and enforcement costs arising directly from:

• unauthorised copying, sharing or resale of MGM materials;
• infringement caused by materials supplied by the Customer;
• unlawful disclosure of third-party information;
• the Customer's breach of confidentiality;
• fraudulent or deliberately misleading information;
• the Customer's unlawful use of the Services;
• a third-party claim caused by the Customer presenting MGM guidance as regulated professional advice;
• a third-party claim caused by the Customer's employment, tax, legal, financial or operational decision; or
• conduct of the Customer's authorised participants.

28.2Exclusions

The indemnity does not apply to the extent the relevant loss was caused by:

• MGM's breach;
• MGM's negligence;
• fraud by MGM; or
• another matter for which MGM is legally responsible.

28.3Mitigation and control

MGM must take reasonable steps to mitigate an indemnified loss.

Where appropriate, the Business Customer will be given reasonable information about the claim and an opportunity to participate in its defence, provided MGM is not required to prejudice its own interests.

29.Complaints

29.1Raise concerns promptly

You should raise any concern promptly so that we have an opportunity to investigate and address it.

29.2How to complain

Send a written complaint by WhatsApp to:

+44 7944 006068

You may also send a complaint by post to our registered office.

Include:

• your name;
• the Service purchased;
• relevant dates;
• a clear description of the concern;
• supporting evidence; and
• the outcome you are seeking.

29.3Acknowledgement

We aim to acknowledge a formal complaint within five Working Days.

29.4Investigation

We aim to provide a substantive response within 14 days where reasonably possible.

More complex matters may require additional time. Where that happens, we will provide an update.

29.5Good-faith resolution

Both parties agree to make a genuine attempt to resolve the dispute through direct communication before commencing proceedings, except where urgent action is reasonably required.

29.6Business mediation

Before commencing contested court proceedings, a Business Customer must consider in good faith whether mediation is appropriate.

This does not prevent either party from:

• recovering an undisputed debt;
• seeking urgent injunctive relief;
• protecting confidential information;
• protecting Intellectual Property Rights; or
• acting before a legal limitation period expires.

29.7Consumer rights

Nothing in this complaints procedure prevents a Consumer from exercising a statutory right or accessing a court or other remedy available by law.

30.Notices

30.1Written notices

A notice concerning cancellation, breach, termination or a formal complaint must be in writing.

30.2Notices to MGM

Notices may be sent by WhatsApp to:

+44 7944 006068

A notice may also be sent by post to our registered office.

30.3Notices to you

We may send notices to the email address, WhatsApp number or postal address supplied by you.

30.4Deemed receipt

A WhatsApp message is treated as received when it is delivered to the designated business number, as shown by the platform's delivery record, unless evidence shows otherwise.

A postal notice is treated as received in accordance with applicable law and ordinary postal delivery times.

This clause does not determine when a Consumer cancellation notice legally takes effect where mandatory law provides otherwise.

30.5Updated contact details

You must notify us promptly of changes to your contact information.

31.General contractual provisions

31.1Entire agreement

For Business Customers, the contract constitutes the entire agreement concerning the Service and supersedes prior discussions, correspondence and proposals relating to its subject matter.

A Business Customer confirms that it has not relied on a statement not recorded in the contract.

Nothing excludes liability for fraud or fraudulent misrepresentation.

For Consumers, this clause does not exclude pre-contract information, representations or rights that form part of the contract by law.

31.2Variations

A material variation is effective only where agreed in writing by MGM and the Customer.

31.3Changes to these Terms

The version accepted when the contract is formed will normally govern that contract.

We may update these Terms for future contracts.

We will not impose a material adverse change on an existing Customer merely by publishing updated terms online.

31.4Assignment by MGM

MGM may transfer its rights and obligations:

• to a group company;
• as part of a genuine business sale or restructuring; or
• to a successor capable of performing the contract,

provided this does not materially reduce a Consumer's rights.

31.5Assignment by the Customer

You may not transfer the contract, programme place or access rights without our prior written consent.

We will not unreasonably withhold consent where applicable law requires otherwise.

31.6No waiver

A delay or failure to exercise a right does not waive that right.

A waiver on one occasion does not create a waiver on another.

31.7Severability

If a provision is held to be unlawful, invalid or unenforceable:

1. 1.it will be treated as modified to the minimum extent necessary to make it enforceable, where legally possible;
2. 2.if modification is not possible, it will be removed; and
3. 3.the remaining provisions will continue in effect.

For Consumers, the court retains all powers available under applicable unfair-terms law.

31.8No partnership or agency

The contract does not create a partnership, joint venture, employment relationship or agency.

Neither party may bind the other except where expressly authorised.

31.9Third-party rights

Except as stated below, a person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

MGM's directors, employees, contractors, coaches and representatives may enforce provisions expressly intended to protect them, including clauses concerning:

• personal contractual liability;
• intellectual property;
• confidentiality;
• liability; and
• Business Customer indemnities.

The parties may vary or end the contract without obtaining a protected third party's consent.

31.10Headings

Headings are for convenience and do not affect interpretation.

31.11Singular and plural

Words in the singular include the plural and vice versa where appropriate.

31.12Including

The words "including" and "includes" mean "including without limitation."

32.Governing law and jurisdiction

32.1Governing law

The contract and any non-contractual dispute arising from it are governed by the law of England and Wales.

32.2Business Customers

Where you are a Business Customer, the courts of England and Wales have exclusive jurisdiction, subject to any agreed mediation process.

32.3Consumers

Where you are a Consumer:

• you retain any mandatory protection provided by the law of the country in which you live; and
• you may have the right to bring proceedings in the courts applicable to your home jurisdiction.

Nothing in these Terms removes a mandatory Consumer jurisdiction right.

33.Contact information

Questions, complaints, cancellation notices and formal notices concerning these Terms may be sent to:

+44 7944 006068

Privacy enquiries and requests should be made using the contact method stated in our Privacy Policy.

Schedule 1

Model Consumer Cancellation Form

Complete and return this form only where you have a statutory right to cancel and wish to use the form.